Henry Price, network support technician at Mayfield School

A day in the life of an IT apprentice

As part of National Apprenticeship Week (6 – 12 February 2023), the apprenticeship team has been asking apprentices about what ‘a day in the life of an apprentice’ is like for them.

Henry Price is a network support technician at Mayfield School. Read on to hear Henry’s account of his working day…

I am a network technician working for Mayfield school in Portsmouth, currently working towards completing my level 3 IT Support Technician apprenticeship. I started in November 2021, I have learned and experienced far more than I would have imagined, from replacing keyboards and mouses to accessing the server to do tasks. I want to improve my understanding of IT and gain knowledge of aspects of IT around networking. This has always interested me, and I enjoy the satisfaction of getting a difficult task done.

During the day my main responsibility is to upkeep all technology in the building, with daily checks to IT rooms and laptop trolleys that are dotted around the school. As well as checking on paper for printers around the school. However, when I am not doing the checks around the school, I am answering tickets on the helpdesk. Where staff submit tickets to the helpdesk whose contents say the problem they are having and that they need IT support to solve the issue. Sometimes these are easy tickets, where it is replacing an external keyboard but sometimes, the ticket could be installing a piece of software onto several devices at once. Which could prove difficult if they are in use quite often.

Our days are normally quite busy, with the number of checks myself and my colleague must do on a day-to-day basis, including the helpdesk tickets. We normally get between 5-10 tickets per day, we attempt to complete these tasks on the day. If not, then it will be passed onto the next day with being the first thing that I do. Also, a very important part of doing tickets on the helpdesk is the prioritisation of tasks depending on their importance. This scale of importance Is based on what I think has the most impact. For example, a task that stops a lesson completely and needs to be fixed. This will be a high impact, meaning that this needs to be looked at first. Then something that is an annoyance but has a workaround that solves the issue will be low impact, which means that this will be looked at after completing more pressing tasks.

As an apprentice, I found it difficult at the start, to learn the ways around my job with also attempting to know everyone’s names. I found it hard to gain confidence at first, but once I got past 6 months, I found my feet and started to feel confident in what I was doing. I realised with time that there are different behaviours in different situations. Overall, it is the best decision I have made with my career, I am enjoying all aspects.

Youth parliament team standing outside Portsmouth Guildhall

Winner announced for Portsmouth’s next member of youth parliament

After a close contest for Portsmouth’s next member of youth parliament, the winner has been announced. The campaign began on Monday 8 March when voting opened for seven young people who were shortlisted for the coveted role. Each candidate recorded a video and presented a manifesto that young people could review as part of the voting process.

Those aged between 11 – 18 years old who live, work or study in Portsmouth chose their candidate before voting closed on Wednesday 17 March.

The member of youth parliament will work alongside councillors and influence key decisions that affect young people and children.

Destiny Rose-Forde Kennedy, 16, who is a student at The Portsmouth Grammar School and the city’s next member of youth parliament said:

“I would like to say a huge thank you to everyone who voted for me. The 52 candidates who originally put themselves forward were all incredibly talented.

“Giving young people a voice is something that I believe to be essential and invaluable because we are the future and if we’re not involved in important discussions, so many significant experiences and perspectives will be excluded and that would be devastating.”

Due to the high calibre of candidates shortlisted, two deputy roles have been created to support the member of youth parliament for Portsmouth.

Ella Reilly, 17, who is a student at Havant and South Downs College (HSDC) and a deputy said:

“This new role will enable me to support Destiny, ensuring more young people’s voices are heard and represented at council meetings. I’m really excited to have the opportunity to help build a change making platform for Portsmouth.”

Willow Lindstrom-Fabik, 13, a student at Priory School and a deputy said:

“I am incredibly excited to be a member of youth parliament deputy and work collaboratively with Destiny and Ella. I’m hoping to expand my political knowledge and meet new, innovative people that I can learn from.”

UK Youth Parliament provides opportunities for 11-18 year olds. All members of youth parliament meet nationally twice a year at the UK Youth Parliament Annual Sitting and UK Youth Parliament House of Commons Sitting.

Supported by Portsmouth City Council, Portsmouth Education Partnership brings together all Portsmouth schools and partner organisations to improve attainment and opportunities for young people across the city.

The campaign to find Portsmouth’s next member of youth parliament meets the partnerships priorities of inclusivity, ensuring no voice goes unheard.

The partnership also supports teacher recruitment and retention as well as increasing attainment levels of school children across the city through awareness campaigns.

For more information on the city’s member of youth parliament, local residents can visit the PEP pupil voice webpage.

Portsmouth Member of Youth Parliament candidates

Voting opens for Portsmouth’s next member of youth parliament

The search for Portsmouth’s next youth parliament member continues, with seven young people still in the running ahead of elections due to take place between 8 and 17 March.

More than 52 candidates from across the city put themselves forward for consideration following a campaign launched by Portsmouth City Council and youth advocacy specialists Unloc in January, which was bolstered by support from city MPs Stephen Morgan and Penny Mordaunt.

The seven shortlisted candidates are aged between 11 and 17 years old, and are committed to using their elected voice to bring about social change. The member of youth parliament is a coveted role that will influence key decisions that affect children and young people in Portsmouth.

Councillor Suzy Horton, Cabinet Member for Children, Families and Education at Portsmouth City Council said:

“Since launching the search for the city’s next member of youth parliament, we have had the difficult job of shortlisting so many worthy candidates. The response was beyond our expectations.

“This young person will support key decisions made that impact the day to day lives of young people in the city. It’s a fantastic opportunity for those interested in politics to work alongside councillors and influence decisions at Portsmouth City Council.”

The campaign to find the city’s next member of youth parliament has cross-party backing across the council, as well as the support from local MPs.

Stephen Morgan, Member of Parliament for Portsmouth South said:

“We’ve had such an amazing response in our search to find the city’s next member of youth parliament. This is a unique chance for someone to step up and make an impact in their community.”

Young people aged 11-18 years old, who live, work or study in Portsmouth, will be able to cast their vote securely online from Monday 8 March. The shortlisted candidates have recorded videos and prepared manifestos to explain what they will focus on as part of their role as member of youth parliament.

Penny Mordaunt, Member of Parliament for Portsmouth North said:

“I’m pleased to see so many young people get involved with politics locally. As we move forward out of the pandemic, the member of youth parliament will help shape our recovery as a city, ensuring no voice goes unheard.”

UK Youth Parliament provides opportunities for 11-18 year olds. All members of youth parliament meet nationally twice a year at the UK Youth Parliament Annual Sitting and UK Youth Parliament House of Commons Sitting.

Voting closes on Wednesday 17 March with the results announced on Friday 19 March.

For more information on the candidates and how to vote, click here.

Campaign launched to find Portsmouth’s next Member of Youth Parliament (MYP)

The search is on to find a voice to represent Portsmouth’s young people on a national stage.

Portsmouth City Council in partnership with Unloc is launching a campaign to find the city’s next member of youth parliament to work with local leaders on key issues as well being part of meetings with youth MPs from across the country.

City MPs Stephen Morgan and Penny Mordaunt have joined forces to take part in a recruitment event for the role along with Lord Mayor of Portsmouth, Cllr Rob Wood and Cabinet Member for Children, Families and Education, Cllr Suzy Horton. Leader of Portsmouth City Council, Cllr Gerald Vernon- Jackson will start the session with a short introduction welcoming attendees.

With COVID-19 impacting the lives of children across the city, the campaign aims to recruit a member of youth parliament who will work alongside council leaders to ensure the voices of young people are heard at a time when they’re facing challenges they may never have encountered before.

Councillor Suzy Horton, Cabinet Member for Children, Families and Education welcomed the campaign:

“More so than ever before, it is really important we have the voices of every individual heard. The role will help change outcomes for children in the city for the better, during a time of uncertainty for many.

The role involves working with council members to strengthen essential services that young people access. This is a fantastic opportunity for someone interested in public life locally to really make a difference.”

Laura Spurgeon, a 14 year old student at Admiral Lord Nelson School, who will be joining the information event and is Portsmouth’s current member of youth parliament reflected on the past year:

“I was shocked to learn that I’d won, and then excited and thankful to be given the opportunity to speak for young people in Portsmouth. Many are passionate about the future but feel our views are discarded and not heard. I have spoken to a range of students about their views on mental health, voting at 16 and LGBTQ+ education.”

UK Youth Parliament provides opportunities for 11-18 year olds to use their elected voice to bring about social change through meaningful representation and campaigning. All members of youth parliament meet nationally twice a year at the UK Youth Parliament Annual Sitting and UK Youth Parliament House of Commons Sitting.

Alison Jeffery, director of children, families and education at Portsmouth City Council said:

“Listening to the views of young people is crucial when providing services for them. The role of member of youth parliament will help develop what we offer, ensuring the needs of 11 – 17 year olds are met.”

Any 11 – 17 year olds interested in the role can join an information session through Zoom on Friday 22 January from 5pm to 6pm.

Participants can hear from Stephen Morgan, MP for Portsmouth South, Penny Mordaunt, MP for Portsmouth North, Lord Mayor of Portsmouth, Cllr Rob Wood, Cabinet Member for Children, Families and Education Cllr Suzy Horton and Leader of Portsmouth City Council, Cllr Gerald Vernon- Jackson. Those who attend will learn more about the process and will be able to ask questions about the role.

To attend the digital event, young people can register online by searching for ‘Portsmouth member of youth parliament Q&A’ on Eventbrite.

All aboard! Apprenticeship bus inspires next generation with exciting futures

Amazing opportunities in a wide range of apprenticeships await secondary school students aboard the apprenticeship bus from 4 – 6 February as part of National Apprenticeship Week. This year, the bus will be arriving at schools across the city for an additional day.

The initiative is led by Shaping Portsmouth and other partners including The University of Portsmouth, The Solent Apprenticeship Hub and Stagecoach. The bus was first launched in 2018 with the mission to inspire secondary school children to consider apprenticeships as an alternative after education.

Aspirations Week 20 – 24 Jan 2020

In support of the council’s Miss School Miss Out attendance campaign, we are inviting schools to join in with Aspirations Week – 20 – 24 January 2020.

Details of the activities taking place during the week and materials for primary schools can be found at www.portsmouth.gov.uk/attendanceforschools.

Secondary schools are invited to sign up for EBP South’s ‘Get Inspired’ event on 22 January as part of that week, via this link.

There will be opportunities to book speakers to come into secondary schools and to talk to local employers. Further information to follow.

To help you to promote your activities, social media images, newsletter text and logos are available on the attendance campaign resources page here. Please share any photos you take of activities during the week and use hashtag #AspirationsWeek #MissSchoolMissOut in your social posts.

Let us know what you are planning for Aspirations Week and any help you need by contacting [email protected].